978bet Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the 978bet platform, including the website accessible at 978bet.im and any associated mobile applications or services. It governs the collection, storage, processing, and disclosure of personal data by 978bet in connection with the provision of online casino, sports betting, crash game, and related gaming services.

By registering an account with 978bet or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you must not use the 978bet platform.

978bet may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify registered players of material changes via a notice on the platform. Continued use of our services following the publication of any amendment constitutes your acceptance of the revised policy.

2. Data Controller

978bet acts as the data controller in respect of the personal data collected from players through the 978bet platform. For any queries, requests, or concerns relating to the handling of your personal data, please contact our support team at: [email protected]

All data-related correspondence should be directed to that address. Our team will respond to all data enquiries within a reasonable timeframe.

3. Personal Data We Collect

3.1 Registration Data

When you create an account with 978bet, we collect the information you provide during the registration process, including:

• Full name
• Date of birth (to verify that you meet the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Preferred currency (BDT / USDT)
• Username and password (password stored in encrypted form only)

3.2 Identity Verification Data

In accordance with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may request copies of identity documents such as a National ID card, passport, or driving licence. We may also request proof of address documentation, such as a utility bill or bank statement issued within the preceding three months.

3.3 Financial Data

When you make deposits or withdrawals on the 978bet platform, we collect relevant payment information. For mobile money transactions (bKash, Nagad, Rocket, Upay), this includes the registered mobile number and transaction reference. For bank transfers (Dutch-Bangla Bank, City Bank, BRAC Bank), this includes account name and bank account details sufficient to process the transfer. For card payments (Visa, Mastercard), card details are processed by our payment service providers and are not stored in full on our systems. For USDT transactions, we collect your wallet address.

3.4 Usage and Technical Data

We automatically collect certain technical data when you access the 978bet platform, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration and pages or games visited
• Clickstream data and betting history
• Cookies and similar tracking technologies (see Section 8)

3.5 Communications Data

If you contact our support team, we retain records of that correspondence, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.

3.6 Responsible Gaming Data

Where you use responsible gaming tools such as deposit limits, session time reminders, or self-exclusion, we record those settings and any related interactions to ensure they are applied correctly and consistently.

4. How We Use Your Personal Data

978bet processes your personal data for the following purposes:

5. Legal Basis for Processing

978bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and fraud prevention obligations.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your fundamental rights.
• Consent: Processing of your data for direct marketing purposes, where you have provided your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6. Sharing of Personal Data

6.1 Service Providers

978bet may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, and card scheme providers), identity verification services, game technology providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), customer support platforms, and cloud hosting infrastructure providers. All such providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

6.2 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required by law or where such disclosure is necessary to protect the rights, property, or safety of 978bet, our players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 978bet's business, your personal data may be transferred to the relevant successor entity. We will notify you of any such transfer and any resulting changes to this Privacy Policy.

6.4 No Sale of Data

978bet does not sell, rent, or otherwise trade your personal data to third-party advertisers, data brokers, or marketing companies. Your data is used exclusively for the purposes set out in this Privacy Policy.

7. Data Retention

978bet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. In general:

• Account registration and KYC data is retained for a minimum of five years following account closure.
• Transaction and betting records are retained for a minimum of five years from the date of each transaction.
• Customer support correspondence is retained for a minimum of two years from the date of the last interaction.
• Marketing preference records are retained until you withdraw your consent or close your account.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Where data is anonymised, the anonymised records may be retained indefinitely for statistical analysis purposes.

8. Cookies and Tracking Technologies

978bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled.
• Performance and analytics cookies: Used to collect aggregated information about how players use the platform, helping us identify and fix technical issues and improve content. These do not identify you individually.
• Functionality cookies: Used to remember your preferences, such as your preferred language or display settings, to personalise your experience on return visits.
• Targeting and marketing cookies: Used, where consent has been given, to deliver relevant promotional content. These cookies track your activity across sessions to build a profile of your interests.

You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the 978bet platform. For detailed guidance on managing cookies in your specific browser, please consult your browser's help documentation.

9. Data Security

978bet employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest, including passwords and payment identifiers.
• Strict access controls ensuring that personal data is accessible only to staff with a legitimate need to process it.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. If you have reason to believe that your account has been compromised, please contact us immediately at [email protected].

10. International Data Transfers

Some of 978bet's service providers and technology partners may be located outside Bangladesh. Where your personal data is transferred to recipients in other countries, 978bet takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards. By using the 978bet platform, you consent to such transfers as described in this policy.

11. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 978bet:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable period and in any event within 30 days. We may request proof of identity before processing your request.

12. Children and Minors

The 978bet platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account with 978bet, please contact us at [email protected] immediately.

13. Third-Party Links

The 978bet platform does not contain links to third-party websites. However, certain game providers whose titles are accessible through the platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate their own privacy practices in respect of game-level data. 978bet is not responsible for the privacy practices of these providers. We recommend reviewing the privacy documentation of any third-party technology you interact with.

14. Changes to This Policy

978bet reserves the right to amend this Privacy Policy at any time. The date of the most recent revision is shown at the top of this document. Where changes are material, we will provide notice to registered players via the platform. Your continued use of 978bet following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Us

For all privacy-related enquiries, requests, or complaints, please contact the 978bet data team at: [email protected]

Please include "Privacy Enquiry" in your subject line so we can route your message to the appropriate team member. We aim to acknowledge all privacy correspondence within two business days.